MONROVIA – The Government of Liberia, through the Cabinet Office, has rolled the 2025 Performance Management and Compliance System (PMCS) after successful 2024. The GOL has therefore extended appreciation to all Ministers, Heads of Agencies, and the general public for their active participation and support to the successful conclusion of the 2024 Performance Management and Compliance System (PMCS) cycle.
According to a release issued by the Cabinet Office, the 2024 cycle, which ran from October 2024 to March 2025, concluded with institutional annual performance appraisals held in April 2025.
Under this pilot phase, institutions were evaluated based on two key targets:
1.Development and Publication of a Service Delivery Charter (SDC)
- Strengthening Internal Systems to Support Service Delivery We are pleased to report that there was strong institutional engagement, with 93% of participating institutions developing and publishing their SDCs as a demonstration of commitment to accountability and improved service delivery.
With the start of the 2025 PMCS cycle, the performance framework has been expanded to cover five (5) core target areas:
- Strategic Plan – Develop/Update, launch, and implement the institution’s Strategic Plan aligned with the ARREST Agenda for Inclusive Development (AAID)
- Service Delivery Charter – Implement service standards specified in the Service Delivery Charter developed in 2024/25 Cycle
- Resource Mobilization – Set and achieve targets for resource mobilization according to
institutional capacity - Systems Efficiency – Identify areas of resource leakages (fraud or wastages) and implement
solutions to seal them - Institutional Capacity building – Identify areas for capacity building to improve institutional
performance The Cabinet Office remains committed to providing technical support and policy guidance to all institutions to ensure effective participation and delivery of results aligned with our national development priorities.
Meanwhile, the Cabinet Office has disclosed that institutions are hereby informed that the Presidential Performance Contract Signing process will continue for all presidential appointees. It noted a detailed schedule will be communicated shortly by the Cabinet Office in this regard.
Int can be recalled President Joseph Nyuma Boakai on Thursday, June 12, 2025, graced the 2025 Performance Contracts formal signing ceremonies of the 2025 Performance Management and Compliance System (PMCS) Presidential Contracts in an effort to institutionalize results-driven governance.
The signing ceremony, held at the EJS Ministerial Complex in Congo Town, marks an important step in the Government’s effort to strengthen transparency, service delivery, and institutional accountability across all sectors.
Under the theme “Driving Accountability and Results Across Government,” President Boakai described the PMCS as a national turning point—from “promises to performance, inputs to impact, and excuses to excellence.”
“For the first time in our nation’s history,” President Boakai stated, noting, “we have completed a full national performance management cycle across our public sector. This is not only a milestone but a message: the era of business-as-usual governance is over.”
The President lauded high-performing institutions for meeting and exceeding their 2024–2025 targets, particularly in implementing Service Delivery Charters and strengthening internal systems. He emphasized that such institutions have set a new benchmark and will be recognized for their commitment to service excellence.
However, President Boakai also addressed institutions that failed to meet their obligations, noting that while the first year was a learning curve, future non-compliance will have consequences. Non-performing entities will be placed under a Presidential Performance Improvement Plan (PPIP) and subjected to structured oversight, including a temporary travel moratorium for persistent underperformance.
“This is about fairness and seriousness,” the President declared, stressing that, “Public servants must deliver on national duties before representing Liberia abroad.”
To support the full integration of performance targets, President Boakai directed the Ministry of Finance and Development Planning to align PMCS deliverables with the national budget. He also announced the upcoming rollout of a Performance Management Information System (PMIS)—a real-time digital dashboard designed to track, analyze, and disclose institutional performance.
“Our direction is clear. Our tools are in place. Our expectations are non-negotiable,” Boakai declared, pledging both scheduled and surprise institutional visits to assess progress firsthand.
President Boakai issued a strong call to action to government leaders, urging them to lead by example and ensure that Service Delivery Charters become meaningful instruments of public accountability.
“To the citizens of Liberia,” he added, “this is your government. You have the right to expect results.”
He also extended deep appreciation to Liberia’s development partners, especially the United Nations Development Programme (UNDP), for their unwavering support. “Let us deepen our collaboration around measurable, sustainable results,” he said.
President Boakai concluded with a resounding appeal for national unity and commitment: “Let us move forward—with clarity, with courage, and with commitment—toward a Liberia where every institution is accountable, every leader is responsible, and every citizen is served with dignity.”
